POLICIES

Clinic Credit Card Policy

As of June 1st 2023 all patients are required to have a credit card on file. Your credit card information is confidential. Our credit card policy coincides with our cancellation policy. If you require further information on this please contact info@greenbasehealth.com.

Cancellation Policy

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a space in the practitioners day that could be filled by another patient in need. We value and respect your time and expect the same in return. In order to provide quality care in a professional and respectful way it is our policy that:

  • A minimum of 48 hours notice is required for any cancellations, missed appointments or rescheduled appointments for Massage Therapy, Naturopathic and Psychotherapy services. Patients who provide less than 48 hours notice or miss their appointment, will be charged the full visit fee on their credit card. A credit card is required on file to pay for any outstanding fees.

This helps us to better utilize appointment availability to help others in need if you aren't able to make your schedule deployment. You may use the online booking system on our website if you need to cancel or reschedule within the cancellation policy timeline. Any missed appointment or late cancellations will be subject to a cancellation fee.

If you arrive late to an appointment you will be responsible for the total cost of the scheduled appointment and be given the remaining time scheduled for your treatment. If scheduling allows, all efforts will be made to offer you as much of the original treatment time as possible.

Zero Tolerance Abuse Policy

Green Base Health is a space of inclusivity. Welcoming all peoples from all walks of life. Our space is a place of healing and safety. Please understand that this space has no room for abusive nature, against our clients and practitioners alike. Abuse, may it be verbally or physically will not be tolerated and will result in immediate dismissal from the clinic.

This includes through email, over the phone or in person. Our practitioners are doing their very best to provide a level of care, attention and understanding to all situations and all we ask is that our loyal and supportive clients and patients afford us and others the same in return. Thank you for your continued support of Green Base Health and our growing team. 

Privacy Policy

The privacy of your personal information is important to Green Base Health Inc. We uphold a committed stance to collecting, using, and disclosing personal information responsibly, only to the extent necessary for the goods and services we provide.

What is personal information?

Personal information includes information that relates to: 

  1. An individual’s personal characteristics (e.g., sex, gender, age, income, home address or telephone number, ethnic background, family status),

  2. Health (e.g., health history, health conditions, health services received by other practitioners), 

  3. Activities and views (e.g., opinions expressed by an individual, an opinion or evaluation of an individual).

Primary Reason for Collecting Information

Like all medical professionals, Green Base Health Inc collects, uses, and discloses personal information in order to serve clients. 

The primary purpose for collecting personal information is to provide treatment. For example, we collect information about a client’s health history, including their family history, physical condition, and function in order to help with assessing what their health needs are, to advise them of their options, and then to provide the health care they choose to have. 

Secondary Reasons to Collect Information

Like most health care organizations, Green Base Health Inc also collects, uses, and discloses information to invoice clients for services that were not paid for at the time of their appointment, to process credit card payments, or to submit claims on the clients behalf to insurance providers.

We will never release your personal information to anyone for marketing purposes.

We review client and other files for the purpose of ensuring quality services. In addition, external consultants (peer assessors, auditors) may, on our behalf, do audits, and continuing quality improvement reviews of our clinic, including reviewing client files. 

Registered Massage Therapists are regulated by the College of Massage Therapists of Ontario (CMTO). The CMTO may inspect our records and interview us as part of their regulatory activities in the public interest. External regulators (e.g., Canada Customs and Revenue Agency, Information and Privacy Commissioner, Human Rights Commission, etc.) have the authority to review our files and interview us as a part of their mandates. In these circumstances, we may consult with professionals (e.g., Lawyers, Accountants) who will investigate the matter and report back to us. 

The cost of goods/services provided by the organization to clients is often paid for by third parties (e.g., motor vehicle accident insurance, private insurance). These third party payers have the client’s consent or legislative authority to direct us to collect and disclose to them certain information in order to demonstrate client entitlement to this funding.

Protecting personal information

We understand the importance of protecting personal information. For that reason, Green Base Health has the following measures in place to keep your information protected: 

  1. All of our client information is stored digitally on a secured, cloud-based server, owned and operated by a third party company that is governed by the same privacy laws.

  2. Electronic hardware is either under supervision or secure in a restricted area at all times. Paper information (when required) is transmitted through sealed, addressed envelopes or boxes by reputable companies. 

  3. Electronic information is transmitted either through a direct line or has identifiers removed or is encrypted. 

  4. External consultants and agencies with access to personal information must enter into privacy agreements with us. 

​You Have the Right to Request and Access Your Information 

You have the right to see what personal information we hold about you. Green Base Health Inc can help you identify what records we may have about you. We will also try to help you understand any information you do not understand (e.g., short forms, technical language or terms, etc.). We reserve the right to charge a nominal fee for providing copies of your file. If we cannot give you access (for legal reasons), we will notify you within 30 days and give the reason as to why we cannot give you access. If you believe there is a mistake in the information in your file, you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions or assessment results.

Retention and Destruction of Personal Information

We retain personal information to ensure that we can answer any questions clients may have about the services provided and for accountability to external regulatory bodies.  Green Base Health Inc keeps clients files for ten years after the last date of service according to CMTO regulations. We destroy paper files that contain personal information by shredding. Electronic files are destroyed by the owner of the cloud-based server. No electronic files containing personal client information are stored on any electronic device used by Green Base Health Inc.